Emotional Reactions At Work Are Awkward: Here’s How To Deal

Emotions at work
  • The clarity of your feedback gets measured not at your mouth, but at the other person’s ear. So if you can’t see the reaction, you won’t really know if the other person understood what you were saying. If you don’t know whether what you said was clear to the other person, you may as well not have said it.
  • Most communication is nonverbal. When you see a person’s body language and facial expression, you can adjust how you are delivering the message so they can best hear it. The best way to tell if the other person understands you clearly is to look into their eyes, notice if they are fidgeting, folding their arms, etc.

Navigating Emotional Reactions

Emotions at work

It Might Be Awkward & That’s OK

Manage Your Own Emotions

Emotions at work
Emotions at work
  1. You can ask simple questions to move the person out of the limbic system/threat zone, such as “tell me how you are feeling right now,” or “how would you like to proceed?” These have the effect of helping someone move out of threat response and into problem solving.
  2. Be prepared to give the person a bottle of water and a 15-minute break (or even a break until the next day) to make sure you can have a discussion.
  3. There is a solid chance the person will only have heard a fraction of what you said, so you will need to check to see that your feedback landed (Gauge your feedback) to make sure you both are seeing this thing similarly.
  4. Be sure to fully understand their perspective, too-this is really what give it “humbly” means.

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